Privacy Policy for Rite Way Plumbing

Effective date: January 29, 2026
This Privacy Policy explains how Rite Way Plumbing (“Rite Way Plumbing,” “we,” “us”) collects, uses, and shares information when you visit https://ritewayplumbingny.com (the “Website”) or contact us for plumbing services in New York.

If you have questions about this Policy or your information, you can reach us at +1 (718) 996-0008 or steven@ritewayplumbingny.com.

1) What we collect

Information you choose to share

When you call, email, or submit a form, we may collect:

Name, phone number, email address
Service address and appointment preferences
Details you include about the issue (photos, notes, access instructions)
Communication history (calls, emails, messages)

Payments

If you pay for services, payment details are typically handled by the payment provider (not stored on our Website). We may keep basic transaction records (invoice number, amount, date, and service location) for accounting and support.

Information collected automatically

Like most websites, we may collect:

IP address, device and browser type, approximate location (city/region)
Pages viewed, time spent, referral source
Basic diagnostic and security logs

2) How we use your information

We use information to:

Respond to requests, schedule visits, and provide services
Send appointment updates and service communications
Prepare estimates/invoices and handle billing
Improve our Website, troubleshoot issues, and keep it secure
Maintain records for tax, accounting, and business operations

3) Calls, emails, and text messages

If you provide your phone number, we may call or text you about:

Scheduling and reminders
Arrival/dispatch updates
Questions needed to complete the job
Invoices, receipts, and follow-ups related to your service

If we use SMS, you can opt out at any time by replying STOP (where applicable). Message/data rates may apply depending on your carrier.

4) Cookies and similar technologies

We may use cookies and similar tools to:

Remember preferences (where available)
Understand how visitors use the Website (analytics)
Help protect the Website from abuse

You can control cookies through your browser settings. Blocking cookies may affect certain site features.

5) When we share information

We do not sell your personal information.

We may share information only when needed to run our business or provide services, for example with:

Website hosting and IT/security providers
Analytics providers (to understand site performance)
Scheduling, communications, or invoicing tools we use
Payment processors (for transactions)

We may also disclose information if required by law, court order, or to protect rights, safety, and prevent fraud.

6) How long we keep information

We keep information only as long as needed for:

Providing services and supporting customers
Maintaining business, tax, and legal records
Resolving disputes and enforcing agreements

Retention periods vary depending on what the information is and why it was collected.

7) Security

We use reasonable administrative and technical safeguards designed to protect information. No method of transmission or storage is risk-free, so we cannot promise complete security.

8) Your choices

You can request to:

Access, correct, or update your contact information
Ask us to delete information we hold about you (when we’re not required to keep it for legal, accounting, or legitimate business reasons)
Opt out of non-essential communications

To make a request, contact steven@ritewayplumbingny.com.

9) Links to other websites

Our Website may link to third-party sites. We are not responsible for their content or privacy practices. If you visit those sites, review their policies.